Refund policy
Return & Refund Policy
At Lumiere Beauty, we appreciate every order placed with us and want our customers to know exactly what options are available if a purchase needs to be returned. The guidelines below explain our return period, product eligibility standards, refund process, and procedures for resolving order issues.
30-Day Return Window
A return may be requested within 30 days after your package is delivered.
To qualify for a standard return, the product must remain in a condition suitable for return. In general, this means:
The product has not been opened, used, sampled, or altered;
The original packaging is still present and in good condition;
Labels, protective coverings, and sanitary seals remain attached and intact;
All components originally included with the product are returned; and
You can provide your order number, receipt, or another valid proof of purchase.
We may reject merchandise that is returned in a condition different from how it was originally received.
Obtaining Return Approval
Please contact Lumiere Beauty before sending your package back.
Email o01056530773@gmail.com with your order number, the product involved, and an explanation of why you would like to return it.
For concerns involving damaged, defective, or incorrectly delivered merchandise, photographs of the product and packaging should be included with your request.
We will review the information provided and send return instructions if your request qualifies.
Merchandise mailed without prior approval may not be accepted for return or refund.
Sanitary Requirements for Beauty Products
Cosmetics, skincare, and other personal beauty products require additional precautions for hygiene and safety.
Once these products have been opened, applied, sampled, tested, or used, they generally cannot be accepted back solely because the customer has changed their mind. The same applies when a sanitary or tamper-resistant seal has been removed or broken.
These restrictions do not eliminate your ability to report a product that arrived damaged, defective, or different from what you ordered.
Return Exclusions
Unless applicable consumer protection laws provide otherwise, the following merchandise is generally excluded from ordinary returns:
Opened or previously used cosmetics;
Used skincare and personal-care products;
Products with broken, missing, or altered sanitary seals;
Gift cards;
Samples, complimentary gifts, and promotional merchandise;
Products specifically designated Final Sale at the time of purchase; and
Merchandise damaged after delivery through improper use, storage, neglect, or accidental damage.
If you have questions about whether a product qualifies, please contact us before attempting to return it.
Damaged or Incorrect Deliveries
We recommend reviewing your shipment promptly after it arrives.
If your package contains an item that is damaged, defective, or different from what you purchased, please report the issue to o01056530773@gmail.com as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs showing the merchandise and relevant packaging.
We will evaluate the information and determine an appropriate resolution. Depending on the circumstances, an approved claim may result in a replacement, refund, or another reasonable solution.
Return Transportation Costs
When an eligible return is based on personal preference, a change of mind, or an ordering error made by the customer, the cost of return shipping is paid by the customer.
We recommend choosing a trackable shipping method and retaining proof of shipment until your return has been fully processed.
If a return is necessary because Lumiere Beauty shipped an incorrect product or an eligible item arrived damaged or defective, please contact us before sending it back. Once the claim is approved, we will provide the appropriate instructions and cover applicable return shipping expenses where appropriate.
Original shipping charges are generally not refundable for customer-initiated returns unless otherwise required by law.
Evaluation of Returned Merchandise
Authorized returns are reviewed after they arrive.
During this process, we may examine the condition of the merchandise, packaging, labels, sanitary seals, and other components to confirm that the return satisfies the requirements outlined above.
You will be notified after the evaluation is completed.
A refund may be declined when the returned product does not satisfy our eligibility standards, subject to any rights provided under applicable law.
Refunds and Processing Time
When a refund is approved, we will send the eligible amount back to the original payment method used for the order.
Please allow approximately 5–10 business days after we issue the refund for the credit to appear on your account. Your bank, card issuer, or payment service may require additional processing time.
If more than 10 business days have passed since we confirmed that your refund was processed and the credit has not appeared, please contact us for assistance.
Exchanges and Replacement Purchases
For products returned because of preference, we generally recommend placing a new order instead of requesting a direct exchange.
You may complete the return of an eligible product and separately purchase the replacement item, shade, or variation you prefer.
If the need for a replacement results from an incorrect, damaged, or defective delivery, please contact us first so we can review the situation and determine the appropriate solution.
Promotional and Final Sale Purchases
Merchandise purchased during a promotion or at a reduced price may still be eligible for return if it satisfies the requirements of this policy.
An item specifically identified as Final Sale is generally not eligible for a standard change-of-mind return or exchange.
Final Sale restrictions do not override consumer rights that cannot legally be limited or excluded.
Order Modification and Cancellation
If you need to correct your order information or request a cancellation, contact us as soon as possible after placing your order.
We will attempt to accommodate the request when fulfillment has not yet begun. However, we cannot guarantee that an order can be changed or canceled after processing starts.
Orders that have already shipped generally cannot be canceled. Once delivered, eligible products may instead be returned according to this policy.
Returned or Undeliverable Shipments
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of the package, or failure to claim the shipment, reasonable shipping and return transportation costs may be deducted from an eligible refund where permitted by applicable law.
Contact Information
If you need assistance with a return, refund, or order concern, please contact Lumiere Beauty before sending merchandise back so that we can provide the correct return instructions.
Lumiere Beauty
Address: 17513 Salt Flat Ln, Round Rock, TX 78664, United States
Phone: (510) 754-9878
Email: o01056530773@gmail.com
Last updated: August 23, 2026